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Refund Policy

Refund Policy for The Fire Pit Garage

**Last Updated: 3/19/2025 **

1. General Policy At The Fire Pit Garage, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refunds

  • Refunds are only applicable to products that arrive damaged, defective, or incorrect.

  • Requests for refunds must be made within 10 days of delivery.

  • Items must be unused and in their original condition.

3. Non-Refundable Items

  • Custom or personalized fire pits.

  • Items that have been used or altered.

  • Clearance or final sale items.

4. Refund Process

  • To request a refund, contact us at TJ@thefirepitgarage.com with your order number and clear photos of the issue.

  • Once approved, refunds will be processed within 7-10 business days.

  • Refunds will be issued to the original payment method.

5. Exchanges & Replacements

  • If an item is damaged or defective, we may offer an exchange or replacement instead of a refund.

  • Replacement orders are subject to availability.

6. Shipping Costs

  • Shipping fees are non-refundable unless the refund is due to an error on our part.

  • Customers are responsible for return shipping costs unless otherwise stated.

7. Late or Missing Refunds

  • If you haven’t received a refund, first check your bank account.

  • Then contact your credit card company, as processing times may vary.

  • If you have done all this and still haven’t received your refund, please contact us.

8. Changes to This Policy We reserve the right to update this refund policy at any time. Any changes will be posted on our website.

For any questions or concerns, please contact us at Info@thefirepitgarage.com .

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